Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions and details mentioned at https://aikocouture.com
We do not offer returns or refunds. We exclusively offer exchanges for items within our “Eligible Exchange Category”
Introduction:
At Aiko Couture, we value your satisfaction and want to ensure that your shopping experience with us is smooth and enjoyable. To achieve this, we kindly ask you to take a moment to understand our policies, especially when it comes to returns and exchanges.
Understanding Before Ordering:
Before placing your order, it’s essential to carefully review all product details, including estimated delivery timelines, and sizes/measurements of the items you’re interested in. Our products are crafted on demand, and we want to make sure you get exactly what you’re looking for. Here’s how you can ensure a perfect fit and timely delivery:
- Check Product Details: Dive into the product descriptions and specifications. Make sure the product you’re interested in matches your expectations.
- Size and Fit: Use our fitting assistance feature on the product page to find the nearest fitting. If you have any doubts, don’t hesitate to reach out to our experts.
- Estimated Timelines: Take note of the estimated delivery timelines provided for each product.
- Made to Measure Option: If you opt for the “Made to Measure” option, our team will get in touch with you within 48 working hours to ensure precise measurements.
- Help in Size: If you choose “help in size” with standard measurements, we’ll assist you in finding the nearest size. While we can’t make size adjustments for children, we’ll guide you to the closest match based on your preferences and available options.
- Order Notes: You can add order notes at checkout, and our team will reach out to you within 48 working hours to address any specific requirements or questions you may have.
We believe that by understanding these aspects and clarifying any doubts before confirming your order, you’ll have a delightful shopping experience with us. If you have any questions or need assistance, our experts are here to help. Your satisfaction is our priority, and we look forward to serving you.
What is Aiko Couture’s return and exchange/refund policy?
We do not offer returns or refunds. We exclusively offer exchanges for items within our “Eligible Exchange Category.
What falls under the “Eligible Exchange Category”?
The “Eligible Exchange Category” includes specific items listed on our website. To see the eligible categories and links, please visit our website.
How can I initiate an exchange?
To initiate an exchange, follow these steps:
- Notify us via email at aiko.couture.aads@gmail.com / info@aikocouture.com within 24 hours of receiving the product.
- Provide your order number, images, and a video of the product.
- Our team will review your request and guide you through the process.
- Browse our designated exchange category to select an item/size of your choice.
- If the desired size or product is unavailable, we offer the option to exchange for a different category item, with adjustments for price differences and shipping costs.
What is the process for requesting a return for an item purchased from Aiko Couture?
- All return requests should be notified first by email at aiko.couture.aads@gmail.com / info@aikocouture.com within 24 hours from the date of receipt of the items with the order number, reason for return, with supporting images and videos. Our customer service team will look into your email within the next 12 working hours and check on the same.
- All eligible returns once approved by email by our customer service team member should reach our warehouse within 5 days ( India ) / 10 Days ( International) from the date of receiving the product.
- We do not have a reverse pickup facility. Once acknowledged by the team, please send the product back to us yourself. Please do not forget to take an acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Aiko Couture will not be responsible for any lost shipment.
- We should receive the traceable mail from the customer having the tracking number, courier company slip, and order number within strictly 48 hours of receiving the email confirmation from our team.
- Please mention your name, address, number, email, and order ID on the parcel.
- We will deduct all shipping cost / Rto cost and restocking fees of 15 %
- As a policy, we do not provide a refund on return. We provide” Exchangestore credit for all eligible Exchange Category “to be used within 15 days and can be redeemed for any purchase only at https://aikocouture.com
- We issue store credit for eligible returns for validity to be strictly used within 60 days (counted from the date of issue and email sent) by our official email ID (aiko.couture.aads@gmail.com / info@aikocouture.com).
- We will not increase the timeline of store credit in any case. There won’t be any reminders from Aiko Couture on timelines. It is the customer’s responsibility to use the store credit on time.
- The customer agrees not to dispute the decision made by Aiko Couture and accepts the decision regarding the cancellation/returns/store credit.
- Please note that the goods are your responsibility until they are returned to Aiko Couture’s mentioned warehouse address.
Are there any limitations on exchanges?
Yes, there are limitations:
- Only one exchange per customer is allowed.
- You are responsible for all shipping charges.
- If the desired size is unavailable in the “Eligible Exchange Category,” you have the option to select another design. In such cases, the adjustment of the price difference will be applicable based on the category you choose later for the exchange. The rules for applicable discounts will be determined by the category you select for the exchange.
What are the guidelines for exchanges?
- The original product must be returned in its original, unused condition, with all tags intact.
- Exchange requests must be made within 24 hours of receiving the product.
- Ship the exchanged product to the Aiko Couture office at your own cost and responsibility within 5 days (Indian customers) or 15 days (international customers) after receiving email confirmation from our team.
- All Shipping costs / RTO costs are the customer’s responsibility, and we do not bear any expenses.
- If the desired size is unavailable in the “Eligible Exchange Category,” you have the option to select another design. In such cases, the adjustment of the price difference will be applicable based on the category you choose later for the exchange. The rules for applicable discounts will be determined by the category you select for the exchange.
- For international returns, import taxes to India are to be borne by the customer.
What is Aiko Couture’s cancellation policy regarding orders, and under what circumstances can an order be canceled or refunded?
Our Cancellation Policy states that you may only cancel an order within 24 hours of placing it. After this time period, we will not entertain any cancellation requests. However, in the event that the order has not been approved or processed by Aiko Couture, we reserve the right to cancel the order and refund the entire amount to you as per our usual business practice.
How long is the Exchange Store Credit valid?
Any Exchange Store Credit issued is valid for 15 days from the date of issue and email notification. After this period, the window for exchanges will close.
As an international customer, who is responsible for covering the return shipping fees? Are there any additional charges or fees that international customers need to be aware of when returning an item?
Exchange Policy for International Customers
For international orders, please carefully review the following return policy guidelines:
Return Shipping and Customs Charges: As an international customer, you will be responsible for paying the return shipping fees and any applicable Indian customs charges (import / other). Please note that these charges are non-refundable.
Non-Refundable Charges: Any additional charges incurred during the exchange process are non-refundable. This includes any handling fees, import taxes, or other fees associated with the return including Indian import fees.
Exchange Eligibility: To be eligible for an exchange, the item must meet our eligible return/exchange policy criteria stated in the above pointers. Please refer to our general exchange policy for more details on eligible products.
Exchange Process: If you wish to initiate an exchange for an international order, please contact our customer support team at aiko.couture.aads@gmail.com / info@aikocouture.com They will guide you through the exchange process and provide instructions on how to proceed.
Once the returned item is received and inspected, we will issue a store credit for adjustment in buying another item or exchange only and no refunds. We will not include any shipping charges or customs fees paid.
Limited Exchange Window: International customers need to begin the exchange process within 24 hours of receiving the product. Once our team approves the exchange, kindly ensure that the product is delivered to our warehouse within 15 working days. Please provide us with the necessary details via email to aid in tracking. To ensure a smooth exchange procedure, please reach out to our customer support team promptly.
Product Condition: The returned item must be in its original condition, unworn, and with all tags and packaging intact. Any signs of use, damage, or alteration may result in the return being rejected.
Communication: It is essential to maintain clear communication throughout the return process. Please promptly respond to any inquiries or requests for information from our customer support team to facilitate a smooth return experience.
We understand that returning international orders can involve additional considerations and costs. We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.
We understand that returning international orders can involve additional considerations and costs. We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.
What are the Additional Guidelines for Exchange in the eligible category? What are the items that are not eligible for returns at Aiko Couture?
Non-Returnable Items: All items purchased from sale, promotional coupons, and gift vouchers are non-returnable, non-refundable, and non-exchangeable. Any Items apart from the “eligible return category ( styles under budget …….. ) are non-returnable / nonexchangeable/nonrefundable.
Garment Care: Ensure that you are not in contact with perfumes, sprays, creams, or any other chemicals while trying the garments.
What is the timeline for the exchange to be processed and credit note?
After carefully inspecting the returned or exchanged products and confirming they align with our exchange policy, we commit to processing all exchanges within 7 business days from the receipt of your parcel. Upon completion, an exchange credit note will be issued, accounting for the eligible amount while considering and adjusting shipping costs / Rto / taxes and any additional exchange charges.
Please note that exchanges must be initiated using store credit within 15 working days. After 15 days, this window will then close.
Regrettably, we are unable to offer refunds for price reductions that might occur after an order has been placed. We apologize for any inconvenience this might cause.
What should I do if I receive damaged or Opened Packages?
To ensure the best experience for our valued customers, we kindly request your cooperation regarding shipments that appear tampered, damaged, or opened. If you come across such a shipment, we urge you not to accept it. Instead, please take a photo or video of the shipment and promptly reach out to our dedicated customer care team at aiko.couture.aads@gmail.com / info@aikocouture.com
As an additional measure, we highly recommend recording a video while opening your parcels. This will greatly assist us in promptly addressing and resolving any discrepancies that may arise. Your cooperation in adhering to this policy is greatly appreciated, as it enables us to maintain our commitment to delivering exceptional customer service.
We kindly request all customers prioritize recording the unboxing of their Aiko Couture orders before opening them. This recording serves as crucial evidence in case of any discrepancies, ensuring a swift resolution. To further emphasize its importance, please understand that recording is necessary to provide us with the evidence needed to investigate and address any issues effectively. We ask that you email us with this recording within 24 hours of delivery for us to cross-reference with our delivery partners. Please keep in mind that exceeding this timeframe (24-48 hours) may limit our ability to assist you in resolving any concerns.